My experience with this was that it really did work. This is the only product I've ever tried that not only moisturizes, but with consistent use, gets completely rid of dried cuticles. For me, it worked the first time after only 5-10 minutes!!! But since the bad parts weren't completely gone, I kept using it. I have been using it for about ten days now and I've really noticed a difference- softer, smoother cuticles and the nail skin nearby also. The only minor issue is that it can leave a greasy/waxy residue if you use too much, so a small amount is better.